Privacy Policy

RSV INTELLIWAVE PRIVATE LIMITED (operating as "Agentworks," "we," "us," or "our") respects your privacy and is committed to protecting your personal and corporate data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://www.getagentworks.com/) and use our AI-driven software platform.

1. Information We Collect

To provide our Services to manufacturing, CPG, and B2B enterprises, we collect the following types of information:

• Account Information: Name, email address, phone number, company name, and job title when you book a demo, request an ROI calculation, or register for an account.
• Operational Data (Client Data): Information transmitted through WhatsApp or other integrated interfaces by your staff. This includes text messages, voice notes, images (e.g., invoices, challans, batch labels), PDFs, and CAD drawings.
• ERP/System Data: Data synced to and from your existing enterprise systems (e.g., Tally, SAP) to facilitate automated entries and reconciliations.
• Financial Information: Billing details necessary to process payments securely via our payment gateway partner, Razorpay. We do not store your full credit card numbers on our servers.
• Usage Data: Technical data such as IP addresses, browser types, and usage patterns on our website and platform to improve user experience.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To parse unstructured inputs (voice, images, text) using our AI agents and convert them into structured entries for your ERP systems.
• Communication: To respond to inquiries, send system alerts (e.g., Watchdog agent notifications), and provide customer support.
• Billing and Payments: To process international and domestic transactions via Razorpay.
• Improvement: To monitor platform performance and refine our AI accuracy. (Note: Your private, proprietary corporate data is strictly segregated and is never used to train public-facing AI models without your explicit consent).

3. Information Sharing and Disclosure

We do not sell your personal or corporate data. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our platform, such as cloud hosting providers (e.g., AWS/Google Cloud), payment processors (Razorpay), and messaging API providers (Meta/WhatsApp).
• Legal Compliance: If required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition.

5. Data Retention

We retain your personal and operational data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by legal or regulatory obligations. Upon account termination, you may request the deletion of your operational data, subject to any legal retention requirements.

6. Third-Party Links

Our website may contain links to third-party websites or services (e.g., "Talk to an Expert" calendar links). We are not responsible for the privacy practices of these external sites.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.